Introduction
Mellow Surge ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website mellow-surge.com or engage our services.
Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.
Information We Collect
We may collect information about you in a variety of ways. The information we may collect on the Site includes:
- Personal Data: Personally identifiable information, such as your name, email address, and property location that you voluntarily give to us when you choose to participate in various activities related to the Site, such as submitting enquiry forms.
- Derivative Data: Information our servers automatically collect when you access the Site, such as your IP address, browser type, operating system, access times, and the pages you have viewed directly before and after accessing the Site.
- Data From Surveys: If you participate in surveys or provide feedback, we collect the information you provide in those interactions.
Use of Your Information
Having accurate information about you permits us to provide you with a smooth, efficient, and customised experience. Specifically, we may use information collected about you via the Site to:
- Respond to your enquiries and provide the services you request
- Send you project updates and service information
- Improve our website and service offerings
- Monitor and analyse usage and trends to improve your experience
- Comply with legal obligations and protect our rights
Disclosure of Your Information
We may share information we have collected about you in certain situations. Your information may be disclosed as follows:
- By Law or to Protect Rights: If we believe the release of information is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others.
- Business Partners: We may share your information with business partners to offer you certain products, services, or promotions.
- With Your Consent: We may disclose your personal information for any other purpose with your consent.
Security of Your Information
We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable.
Data Retention
We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your information to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our policies.
Your Rights
Depending on your location, you may have certain rights regarding your personal information, including:
- The right to access personal information we hold about you
- The right to request correction of inaccurate personal information
- The right to request deletion of your personal information
- The right to object to processing of your personal information
- The right to data portability
Contact Us
If you have questions or comments about this Privacy Policy, please contact us at:
Mellow Surge
Level 4, 88 Creek Street
Brisbane QLD 4000
Australia
Email: [email protected]